RateHex — Intelligent Customer Satisfaction System

The Middle East's #1 real-time customer satisfaction system: exclusive rating devices, interactive screens, and instant analytics serving 650+ leading organizations in 15+ countries.

650+Leading organizations

10M+Ratings monthly

15+Countries

98%Customer satisfaction

Core Capabilities

A Complete System to Measure and Improve Experience

Exclusive Rating Devices

Smart 5-button devices with customizable mapping, interactive touchscreens and QR feedback.

Visual Survey Designer

Drag-and-drop survey builder with a template library and version management.

Instant Analytics Dashboards

Comparative metrics across branches, staff and periods with sub-100ms response.

Unified Ticketing

Turn negative ratings into tickets with SLA levels tracked to closure.

Automation Engine

Rule-based responses: notifications, escalations and scheduled reports.

Enterprise-Grade Security

ISO 27001, two-factor authentication, RBAC/ABAC and complete audit logs.

Industries

Works Wherever There Is a Customer Experience

Restaurants & Cafes

Measure visitor satisfaction with service and quality per branch.

Hospitals & Clinics

Evaluate patient experience across departments in real time.

Government Agencies

Measure beneficiary satisfaction with executive-level reporting.

Retail & Hotels

Compare branches and link every rating to staff and service.

Trusted by: the Saudi Ministry of Health, Ministry of Housing, Foodics, and the National Security Operations Center.

FAQ

About RateHex

How does RateHex collect ratings?

Through three channels: exclusive smart 5-button rating devices, interactive touchscreens (stand or tablet), and QR codes scanned from the customer's phone — all feeding one real-time analytics dashboard.

Is it secure enough for government use?

Yes — RateHex is ISO 27001 certified, applies complete data isolation (Row-Level Security), two-factor authentication and full audit logs, and already serves Saudi ministries and government bodies.

How does pricing work?

A free 30-day trial, then flexible usage-based billing per active device, with custom enterprise plans for large organizations.

Can RateHex integrate with our systems?

Yes — documented REST APIs with webhook support push ratings and alerts to your systems as they happen.

Start Your Free 30-Day RateHex Trial

Request a demo and talk to our customer experience specialists.

Request Free Trial Official Site: ratehex.com